Return Policy

Returns & Exchanges

When you purchase your rug(s) with us, you have 30 days from the day you receive your rugs to decide whether or not they work for your designated room(s). If you wish to return your rug(s), you can do so by contacting us at 1-877-888-8784 (7 days a week) to obtain an RMA # and instructions for your return. You can also email us at info@rugs.ca and we'll email you the instructions for your return. Buyer is responsible for all returns. However, we will be happy to help you with rates and other necessary details.

Returns must be shipped to our warehouse in the United States.