FAQ: Frequently Asked Questions
How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required.
How do you ship & how quickly will I receive my order?
We ship FedEx Ground unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card, American Express, and Discover. For your convenience we also accept payments through PayPal. For all checks, money orders, and wire transfers please email us at firstname.lastname@example.org
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with McAfee Secure & Verisign to guarantee our highest level of security compliance yet.
How do I place an order?
You may place your order 7 days a week, 24hrs a day. You may also call our expert customer service toll free at: 1-877-888-8784 (8:30am-12:00am EST Mon-Sat) to place your order over the telephone and discuss any further inquiries you may have.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.
Why should I buy from Rugs.ca?
How long has Rugs.ca been in business?
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you’ll receive top quality product at a fraction of its retail price.
What are others saying about Rugs.ca?
With over 375,000 rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers.
Will I pay for shipping back?
Buyer is responsible for all returns. However, we will help you with rates and other necessary details. We have warehouses all throughout the world and you may use the nearest to you in the event of a return, which we'll email you it's returns details and return authorization number for.
Do you charge restocking fee?
We do NOT charge restocking fee. We realize that it’s already a hassle if your order doesn’t work out for you, so we certainly don’t want to make it any more frustrating for you by penalizing you with unnecessary restocking fees you'd see elsewhere.
When will my refund be processed?
We process all returns within 24hrs. We also process all refunds within 24hrs. However, we do ask you that you allow 3-5 business days for your refund to post back to your credit-card.
What is your contact information?
100 King Street West
Toronto, Ontario M5X 1C9
What else do I need to know?
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: 1-877-888-8784 (8:30am-12:00am EST 7 Days a week).
We are Open!
Order online 24/7
Telephone and email customer service available 8:30am - 9:00pm EST 7 days a week