8' x 10' Aurora Rug

Unacceptable Products and Business Practices

Arrived in appalling condition so tightly and irregularly folded that the creases won't come out. The company tried to say that there's nothing wrong with it and so we have to pay a ridiculous amount to return it. It's a pretty cheap and nasty product and apparently a cheap and nasty company as well - avoid at all costs.

Lovely Rug a lot more white in real life!

I risked ordering it thinking it might be darker than the picture shows. But it arrived and wow!! Exactly what I was searching for. It’s a lot more of a white/grey blend I’m not sure why the picture gives it a brown tint. I would recommend buying a rug mat right away because it is a pretty thin rug (on carpet it will sit fine but on hardwood it will slide.)

Rug delivered folded

The rug is a nice quality rug however shipping it by folding it is a terrible way to send a rug. After a month we are still trying to get the folded areas to settle down smooth. This has also affected the edges from not lying straight. A message,”The string did not match the expected pattern.” appeared when trying to send 5 pictures and only 2 showed on my review. If rugs being flat with squared corners and straight edges matter to you I would recommend buying from a provider that rolls the rug for delivery.

Not what I expected

The rug and pad came in a folded bundle wrapped in plastic. Needless to say, there were so many folds in both that was impossible to put them out. Also, I did not have the space in the area to unfold both. I put the pad out to try to deal with the lumps. I rolled the rug up. After waiting 2 days I unrolled the rug on the pad. It’s been 5 days that I have been living with a very lumpy rug and an unsafe trip problem. It’s been rolled up lengthwise and width wise. Still lumps.

Takes long time to flatten

The rug arrives folded, and as such takes a long time to flatten down. Otherwise it's nice.

The rug is working out great!

Oval rug

Love the color and size

Beautiful and lays well

While we just received the rugs and don't know how well they will wear, they seem very well made and true to color. One end was a little stubborn about laying flat but I rolled it backwards and it laid as it should after a few hours. We got the blue-grey, tried to load pic but it failed.

Amazing

Loved it. Works great, it’s exactly what I wanted. It’s not too thin.

Ripple Waves in the Runner

It has been over a week and the runner is not lying flat. It has horizontal waves. If it hasn't improved after one month, it will be going to Goodwill.